Presora
Refund and Cancellation Policy
This policy covers Presora Plus and Family bought on presora.health. Plans bought in the Presora app through Google Play or the App Store are billed by the store, and cancellations and refunds for them follow the store’s policy.
Free trial
Presora Plus includes a 14-day free trial, and Family a 7-day free trial, for new subscribers. A free trial is given once per account. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription converts to a paid plan and your payment method is charged the plan’s monthly price: $4.99 USD per month for Presora Plus, or $9.99 USD per month for Family. We email you 2 days before your trial ends.
Automatic renewal
Your subscription renews automatically each month until cancelled. Each renewal is charged to your saved payment method on the same date each month.
How to cancel
You can cancel at any time from the Account page by selecting “Cancel free trial” or “Cancel subscription”. You can also email info@presora.health. Cancellation takes effect at the end of your current trial or billing period. You keep access until that date.
Refunds
- If you cancel during the free trial, you will not be charged.
- If you were charged for a renewal and contact us within 7 days of the charge, we will review your request and may issue a full refund if you have not substantially used the paid features during that period.
- After 7 days, charges for completed billing periods are non-refundable.
- If you were charged in error, or charged twice, we will refund the incorrect amount in full.
Nothing in this policy limits any rights you have under the consumer laws where you live.
How to request a refund
Email info@presora.health from the address linked to your account. Include your account email, the charge date, and the amount. We respond within 3 business days.
Refund processing
Approved refunds are returned to your original payment method through Airwallex. Banks usually take 5 to 10 business days to show the refund.
Failed payments
If a payment fails, we will notify you by email and retry. If payment cannot be collected, your account moves to the free plan.
Price changes
We will email you at least 30 days before any price change takes effect. You can cancel before the new price applies.
Deleting your account
Deleting your account cancels any website subscription straight away, and no further charges will be made.
Contact
Presora is operated by Microverge Limited, Flat/Rm 210, Blk D, 2/F, Mai Tak Industrial Building, 221 Wai Yip Street, Kwun Tong, Hong Kong.
Email: info@presora.health